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Open Source Infrastructure Management Services

IT infrastructure is the backbone of any enterprise, irrespective of its size. IT Enterprises are investing heavily on technology and are acquiring large IT infrastructure to modernize their operations. This is true for enterprises across industries and verticals, that as business needs evolve, management of IT infrastructure becomes crucial for better performance and enhanced productivity.

To help enterprises manage their IT infrastructure efficiently and cost effectively, Open Source Services offers end-to-end Infrastructure Management Services for consultancy, design, implementation, application hosting and remote infrastructure management. Open Source Services leverages its in-depth industry knowledge; best practices, technical expertise and Delivery Model to enable customers get the best out of their IT infrastructure.

Business Challenges :

* Comprehensive AMC includes parts & service
* Non-Comprehensive AMC only service is provided
* Resident engineer is provided with on site support 365 days.
* Service time: 5x9 hours to 7x24 hours.
* Arrival on-site within 4 hours.
* Recovery time: 4 hours to 24 hours.

Desktop / Laptop / printers Support :

* Preventive maintenance provided three times a year.
* Problem diagnosis, support and problem rectification.
* Diagnosing and resolving the problem according to the severity assigned to it.

Server OS , Hardware management :

* Installation of server OS patches/upgrades as & when available
* Managing user accounts such as creating , modifying , deleting users and groups
* Re-installing the OS or latest OS
* Backup of servers as defined in the AMC contracts
* Orderly server start up and shut down of servers
* Periodic preventive checks performed on servers
* Resolving server breakdowns with the highest priority

Anti Virus Management:

* To ensure automatic updates and scans periodic checking of the anti virus tool are happening as scheduled
* Any errors are resolved

Our Service Benefits :

* To ensure* The right level of availability for hardware
* Remote services, on-site services or off-site repair
* Flexible and transparent pricing without hidden costs
* Smooth IT operations right from the start with the shortest possible downtimes
* Freedom for your internal IT specialists to concentrate on their core business
* Different Service Packs / Contracts tailored to your needs

***** All above services are applicable for both Residencial & Office users. *****

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